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Session 4 of The Long Hello Webinar
Key Takeaways:
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Key Takeaways:
Your marketing team might be wasting half their week and it's silently draining your ROI.
Digital leads aren't the growth engine you think they are. Learn what actually converts.
Most agencies chase attention. The best ones follow a system that targets decision makers with intent to refer.
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Key Takeaways:
Surprise audits are rising. Be ready with a clear plan and a trained point person.
False claims = big penalties. One bad claim can cost thousands—or more.
Daily oversight is essential. Track EVV, eligibility, and documentation closely.
CareTime helps protect you. It connects scheduling, billing, and EVV to reduce errors and save money.
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We covered:
✅ The most common denial reasons (and how to prevent them)
✅ The real cost of chasing down denied claims
✅ A step-by-step breakdown of the denial cycle
✅ How connected tech and expert support can turn things around
✅ A short case example: how one agency cut denial rates fast
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We covered:
✅ Common Medicaid myths – What’s true, what’s outdated, and what’s costing you
✅ Unlocking family caregivers – How to legally and strategically pay them
✅ Capturing full HCBS demand – Fix slow referrals and grow without more clients
✅ Getting paid on time – Clean claim tactics and how to hold MCOs accountable
✅ Making EVV work for you – Turn a mandate into a tool for quality and compliance
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We covered:
✅ Billing without burnout – How to reduce denials and speed up payments
✅ Build smarter workflows – Fix common process gaps holding your agency back
✅ Why tech fragmentation creates chaos and how to fix it
✅ Growth strategies that don’t require more headcount
✅ Actionable takeaways – Daily rhythms, real-time billing, and tips for better compliance
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Key Takeaways
Stand Out Through Education – Teaching others about home care builds trust and sets your agency apart.
Build Relationships – Regular outreach to referral sources creates lasting partnerships.
Solve Real Problems – Focus on local needs like hospital readmissions or caregiver burnout to drive referrals.
Reuse Your Content – Turn one topic into presentations, blogs, or handouts to reach more people.
Team Up Locally – Co-host events with community groups to grow your reach and credibility.
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Key Takeaways
1. Early Compliance Crucial: Compliance from the beginning is crucial as it drives revenue and ensures smooth operations for Medicaid billing and reimbursement.
2. Monthly Audits Recommended: Monthly audits of client and caregiver files are recommended to maintain compliance and avoid potential penalties from Medicaid.
3. Strategic Waiver Selection: Agencies should strategically select Medicaid waiver programs based on their goals, reimbursement rates, and operational capabilities.
4. Caregiver Compliance Training: Effective communication and training for caregivers on compliance, including electronic visit verification (EVV), are essential to pass audits and maintain proper documentation.
5. Expert Partnership Benefits: Partnering with experts in credentialing and billing, like the Business of Senior Care and Care Time, can streamline the process and help agencies focus on growth and client care.
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Session 2 of The Long Hello Webinar
Key Takeaways
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Session 1 of The Long Hello Webinar
Key Takeaways
Alzheimer’s Progression: Steele shared her caregiving journey, underscoring the need to understand the disease and its emotional toll.
Senior Advisors: Highlighted the value of in-home care advisors—something she wished she’d known sooner.
Caregiver Steps: Urged caregivers to prioritize their own health with routines, exercise, good diet, and checkups.
Family Planning: Stressed having plans and tough family discussions before decline begins.
Support Resources: Encouraged seeking help through groups and tools like family question guides.
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Key Takeaways:
1. Stand Out with Niche Services: Specialty programs help agencies stand out, improve outcomes, and build trust.
2. Better Care, More Revenue: Programs like dementia care and remote monitoring boost results, revenue, and retention.
3. Tap into CMS Opportunities: The CMS guide programs open doors for Medicare-funded respite care.
4. Virtual Assistant Utilization: Virtual assistants free up staff to focus on high-value, specialized care.
5. Effective Targeted Marketing: Know your referrers, craft clear messaging, and guild strong program branding.
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Key Takeaways:
1. Delegation is Key: Focus on revenue-driving work by handing off tasks and empowering your team.
2. Smart Strategies: Audit your time, shift low-value work, and focus on what grows the business.
3. Boost Efficiency: Use tools like CareTime and SOPs to streamline daily operations.
4. Empower Your Team: Methods like the 131 approach and daily reports build accountability and momentum.
5. Grow as a Leader: Sharpen leadership skills to guide your team and scale with confidence.
Webinar
Key Takeaways:
1. The rise in workplace violence and its implications for home care providers.
2. An overview of mandatory safety programs across different states.
3. How Workplace Violence Protection Orders work—and what agencies need to know.
4. State-specific legal updates and compliance trends.
5. Practical strategies for implementing safety protocols without increasing operational strain.
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Key Takeaways:
1. A visual “remit anatomy” guide – know exactly where member ID, LOC, PMP and waiver flags hide in Anthem/Humana vs. UHC formats.
2. Top five PathWays denial codes—decoded – what they really mean and the fastest way to clear them.
3. A two level reconciliation workflow that links EVV exports, claim files and 835s so nothing slips between systems.
4. Quick check queries for Availity & IHCP portals to confirm waiver eligibility without opening every member record one by one.
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We covered:
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Key Takeaways:
1. Set an eligibility cadence that works – why “referral, admission, 1st & 15th” checks in IHCP + payer portals catch most changes before they bite.
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What you'll learn:
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We covered:
✅ Medicaid isn’t as complex as you think – We’ll debunk common myths..jpg?width=1920&height=1080&name=Copy%20of%202025%20Medicaid%20Webinars%20-%20RCM%20-%20Brand%20Hosted%20(2).jpg)
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We covered:
· What a caregiver-first hiring approach looks like – Learn how putting caregivers at the center of your hiring process attracts better talent.
· The scalable, repeatable recruiting triangle – Discover a proven system for hiring that you can easily scale as your business grows.
· Quality vs. quantity in recruiting – Understand how focusing on quality over sheer numbers leads to stronger, longer-lasting hires.
· Making sure it all adds up financially – Learn how to balance hiring strategies with the financial health of your agency.
· Leveraging technology to improve outcomes – How the right tools, like Carework and CareTime, can streamline your hiring and retention processes.
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We covered:
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We covered:
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We covered:
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We covered:
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We covered:
Understanding the Medicaid Billing Lifecycle
Common Front-End Mistakes That Lead to Billing Delays
Key Operational Areas for Improvement:
Intake and Documentation
Eligibility and Pre-Authorization
Scheduling and Compliance
Tools and Technology for Front-End Excellence
Impact of Front-End Operations on Revenue Cycle Management
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We covered:
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We covered:
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We covered:
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Marketing Moments Webinar Series
Powered by CareTime and 52 Weeks Marketing
This session covers:
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This session covers:
- The essential elements of a complete employee handbook
Webinar
Marketing Moments Webinar Series
Powered by CareTime and 52 Weeks Marketing
This session covers:
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This session covers:
In our latest webinar, we covered everything you need to know about Medicaid and Medicaid Waiver programs. We discussed an overview of Medicaid and Medicaid Waiver programs, common objections home care providers had to accepting Medicaid clients, how to accurately review patient information, confirming details of service documentation, utilizing correct billing codes, maintaining compliance with Medicaid billing policies, and creating a timely and organized claims submission process. We wrapped up with a Q&A session. If you missed it, watch this recording for a comprehensive guide to navigating Medicaid for home care services!
Webinar
Marketing Moments Webinar Series
Powered by CareTime and 52 Weeks Marketing
This session covers:
Who to target in your community for referrals
How many people should you target
Benefits of building a database of referrers
How to create a B2B marketing system that works
WEBINAR
Enjoy this informative webinar with Angelo Spinola from Polsinelli as he shares an overview of:
Compliant use of the common industry exemptions
The regular rate and proper calculation of overtime
Proper handling of time edits to avoid "time shaving" claims
Best practices for managing on-call shifts
Live-In and extended shifts, including proper documentation and tracking
Webinar
Marketing Moments Webinar Series
Powered by CareTime and 52 Weeks Marketing
This session covers:
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This session covers:
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Enjoy this informative webinar with Angelo Spinola from Polsinelli as he shares an overview of definition of work and what agencies must pay for along with mechanics and best practices for:
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This session covers:
How the economy is affecting home care in 2024
How you can generate more leads
How you can leverage new payor sources
How the economy is affecting recruiting
How you can manage staff during unforeseen circumstances
WEBINAR
WEBINAR
Webinar with Angelo Spinola from Polsinelli
High level review of different models for home care delivery– Agency (W-2), Registry (1099), Virtual Marketplaces and Consumer-Directed.
Discussion of compliance obstacles and licensing requirements for each model
Considerations and strategies for providers contemplating expanding to a new model
Challenges and opportunities for running a dual-model
Q&A
WEBINAR
Webinar with Angelo Spinola from Polsinelli
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