Here's what we covered:

• We covered:

  • The Shifting Labor Landscape – Why pay and flexibility are no longer enough to attract and retain caregivers.
  • The Hidden Culture Crisis – How a weak agency culture drives top caregivers away—and how to fix it.
  • Beyond Transactional Relationships – Practical ways to make caregivers feel appreciated, valued, and invested in your agency.
  • Recognizing the Warning Signs – Symptoms of a weak agency culture and how to turn them around.
  • The Power of Recognition – Using metrics-driven celebrations to boost morale and caregiver retention.
  • Building Culture at Scale – How to reinforce appreciation and connection across your agency.