Company Overview

Company: Sandra Lee's In-Home Care

Location: Indiana

Meet Michael Meadows, Sandra Lee's In-Home Care (Indiana).

Sandra Lee’s In-Home Care (Indiana). A growing non-medical home care agency serving families across Indiana, with expansion into neighboring states underway.

For Michael and Eileen Meadows, running Sandra Lee’s In-Home Care has always been hands-on. They built the business from the ground up, determined to keep a personal connection with caregivers and clients alike.  But as the agency grew, so did the paperwork, regulations, and late-night billing sessions.

“I bill Tuesday at one in the morning because I have to pay people,” Michael said.

“My time is valuable — but right now, it’s all on me.”

Like many independent agency owners, Michael found himself juggling multiple disconnected systems. State-mandated tools like Sandata helped with compliance, but made daily operations feel more complicated.

“Sandata’s an archaic platform at best,” he said. “CareTime made that part of my job actually doable.”

As he began expanding into new regions, Michael’s concern shifted from survival to scalability.

"My biggest worry was how many platforms I'd need - Medicaid, non-medical, different states. It's a lot."

The Challenge: Managing EVV, billing, and payroll manually

While preparing to expand into new states — left owner Michael Meadows stretched thin and searching for a system that could grow with him.

A Better Way Forward: Michael turned to CareTime looking for a simpler, smarter system

one that could handle billing, payroll, and EVV in one place.

From the start, what impressed him most wasn’t just the software itself — it was the team behind it.

“If everybody in support could be Richard, you’d never have a complaint,” he said.

“He knocked it out of the park. Every time I get discouraged, there’s a new update, and I think, ‘Oh, they noticed that.’”

CareTime gave Michael exactly what he needed: a single system to manage daily operations without adding administrative staff.

And as his agency expands into new states, he feels confident that CareTime can grow with him.

“I’ve worked through any challenge with you guys. You’ve been good with that.”

Favorite Features

• Reliable EVV Integration: Works seamlessly with state systems, reducing corrections.
• All-in-One Platform: Combines billing, payroll, and scheduling under one roof.
• Ease of Use: Intuitive enough for any staff member to learn quickly.
• Responsive Support: Personal, consistent help from CareTime’s team — especially Richard.
• Scalable for Growth: Designed to handle more clients, payors, and states without added complexity.

The Results: With CareTime, Michael spends less time fixing errors and more time leading his business. 

Billing is faster, EVV works reliably, and payroll runs smoothly — without hours of manual work.

“Ease of use is everything. I can bring someone in, train them quickly, and get them working without holding their hand. That’s invaluable.”

The simplicity of CareTime means his business can grow without adding layers of software or extra staff.

And with frequent updates and responsive support, Michael knows he’s building on a foundation designed for long-term growth.

"You guys keep improving. Every time there's something new, I know you're listening."

A Partnership That Cares

For Michael, CareTime is more than software — it’s a true partner in growth.

As Sandra Lee’s In-Home Care expands across state lines, CareTime remains the constant — helping Michael keep operations running smoothly, his caregivers supported, and his time focused where it matters most: on care.

“You’ve been good to work with. I’ve worked through challenges with you guys, and I see how you’re improving. That makes me feel like I picked the right team.”