Company Overview

Company: Safe In Home

Location: Southern Indiana

Meet Mellody Arrietta, Practice Manager & Shelly Morlock, Billing / Accounts Receivable

Safe In Home supports care for individuals with intellectual and developmental disabilities — a population with unique needs, deeply personalized care plans, and strict documentation requirements. 

Mellody had held billing together manually for years. When Shelly joined to help with AR, she immediately saw that the process worked only because Mellody worked extra hours correcting time, resubmitting claims, and preventing payroll delays. 

The agency wasn’t struggling due to lack of effort, but because the tools didn’t match the complexity of the work.

“We did everything manually. Payroll. Billing. Documentation. None of it talked to each other.”

-Mellody

The Challenge: EVV Compliance + Manual Billing = Constant Stress

When Indiana Medicaid Pathways rolled out, EVV became mandatory — but Safe In Home’s previous system couldn’t transmit clean EVV data into Sandata. 

This meant: 

• Caregivers often forgot to clock in or out
• Mellody manually corrected EVV records one by one
• Claims were submitted without clean timestamp verification
• Denials returned without guidance on how to fix them
• The billing hire only worked 10 hours per week, causing backlog 

Small discrepancies like a missed clock-out turned into time consuming billing delays and sometimes lost revenue.

“We needed a platform that talked to Medicaid. The old system didn’t talk to anybody.”

-Shelly

The Solution: CareTime Became the System That Holds Everything Together

When Safe In Home switched to CareTime — and later partnered with CareTime’s RCM team — billing stopped relying on memory, manual tracking, and constant staff heroics. 

CareTime now flags issues before claims are submitted:

• Missing EVV? Flagged.
• Units don’t match authorization? Flagged.
• Overlaps or rounding errors? Flagged. 

Instead of fixing problems after denials, the team now prevents them.

“CareTime became the core. It connects caregivers, the office, and billing. The system now works instead of depending on one person remembering everything.”

-Mellody

The Results: Clean Claims, Predictable Billing, and Time Back

“We used to lose revenue because we didn’t know what to do with a claim that came back. Now we can fix it and push it back through.”

- Mellody

Since adopting CareTime + RCM:

• Claims are cleaner before they leave the office
• Denials are no longer “lost” — they are corrected and recovered
• The team no longer needs to babysit clock-ins
• Payroll runs on time because billing data is accurate 
• AR is now trackable — no more guessing

“At least now we can see everything. That alone has changed everything.”
- Shelly